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Yes. Sessions are confidential and your records are protected under Ontario’s Personal Health Information Protection Act (PHIPA), alongside the standards of our clinicians’ colleges. We don’t confirm to anyone that you’re a client.
Nothing leaves the session except in narrow legal circumstances: serious risk of harm to you or someone else, suspected harm to a child, or a court order.
No. Employers aren’t notified, and paying privately means there’s no insurance record either. If you’re using an EFAP, your employer sees usage statistics — not names or clinical detail — but confirm that with them directly.
Family members get nothing without your written consent, including spouses and the parents of adult clients. Counselling also creates no criminal record and isn’t reported to licensing bodies or border authorities.
Then you already know more about this than most people walking in the door. Having tried before isn’t a strike against you and it doesn’t put you at the back of any line — a lot of our clients are on their second, third or fifth attempt, and that history is useful information rather than a problem.
We’ll want to hear what worked, what didn’t, and what was going on when things came apart. That’s the starting point for building something that holds this time.
